Consumers to Companies: Provide Women With Gender-Focused Support
Consumers of all ages are exhibiting a growing desire for the private sector to get involved in political, social and cultural issues — especially as it relates to employee and customer well-being. And in a year where women’s reproductive rights have been called into question by legislatures and judicial systems across the United States, many brands have taken action to highlight their commitment to female stakeholders.
The Walt Disney Co. and Meta Platforms Inc. were among the dozens of major companies that pledged to cover travel expenses for employees who need abortions following the Supreme Court’s overturning of Roe v. Wade in June. Walmart Inc. added a host of fertility benefits to its insurance plan for domestic workers in September, while last month CVS Health Corp. reduced the price of its store-branded menstrual products nationwide.
A new Morning Consult survey found that such efforts may garner significant goodwill.
About two-thirds of U.S. adults (66%) said they think companies have a responsibility to provide gender-focused support to their female employees, while more than half (52%) said companies owe the same to female customers.
Clear Majority of Americans Expect Companies to Provide Gender-Focused Support to Women Employees and Customers
Hispanic, Black consumers have highest expectations of private sector’s support for women
- Nearly 3 in 4 (72%) of Hispanic adults said companies have a responsibility to provide gender-focused support to female employees, the most of any demographic group.
- Black adults (65%) were most likely to say companies have such an obligation to female customers. Many common issues for women in the workplace, such as a lack of leadership opportunities, are even more pronounced for women of color.
- A majority of consumers in every demographic said companies have a responsibility to provide support to both women employees and customers — except baby boomers, with less than half (42%) of that cohort saying companies should provide gender-focused support to their female customers.
- Adults overall view brands that exceed these expectations quite favorably. More than two-thirds of those surveyed said companies that “go above and beyond to support women” are “likable,” “caring” and “inspiring.”
Consumers Widely Support Most Women-Centric Corporate Actions
Internal women-centric initiatives are better received than external ones
- Four out of nine internal initiatives included in the survey were supported by at least three-fourths of adults.
- Support for companies’ requiring internal programming around women’s topics (62%) and paying for employees’ travel expenses if they need an abortion (51%) was less enthusiastic — though still representative of a majority.
- Among external initiatives, a company’s reducing the price of menstrual products (if they sell their own brand of these items) and supporting female-owned suppliers were the most popular actions, with 71% of respondents indicating they support each.
The survey also revealed that proactive support of women may positively influence purchase consideration.
Nearly 1 in 4 (24%) of U.S. adults said a brand taking actions to support women is a “top priority” when it comes to deciding what companies to use, and close to one-third (29%) reported having purchased from a company at some point in the past strictly because it supported women.
Industry experts believe corporate advocacy for women is becoming an important factor in the race for talent as well. Lelaine Bigelow, vice president of social impact and congressional relations at the National Partnership for Women & Families, said women are going to make comparisons between employers based on whether or not they are “true champions of the female experience” — exhibited through every facet of a company’s operations, from the presence of extended benefits to its political contributions.
The Oct. 27-29, 2022, survey was conducted among a representative sample of 2,210 U.S. adults, with an unweighted margin of error of plus or minus 2 percentage points.
Ellyn Briggs is a brands analyst on the Industry Intelligence team, where she conducts research, authors analyst notes and advises brand and marketing leaders on how to apply insights to make better business decisions. Prior to joining Morning Consult, Ellyn worked as a market researcher and brand strategist in both agency and in-house settings. She graduated from American University with a bachelor’s degree in finance. For speaking opportunities and booking requests, please email [email protected].