On Nov. 3, Netflix is doing what was once thought to be unthinkable: launching a lower-priced, ad-supported tier. The arrival is timely, given the need to compete with recent and upcoming lower-priced alternatives, such as Disney+’s forthcoming $7.99/month ad-supported tier. Becoming more competitive is imperative for Netflix, which needs to prove that its strong Q3 subscriber results herald the reversal of misfortunes after the company lost subscribers globally for the first time in over a decade during the first quarter of the year.
But the bigger concern amid the streaming giant's venture into ad-supported territory is still the existential question of whether the streaming market is much closer to its ceiling than initially thought.
Fortunately for Netflix, the ad-supported tier will likely monetize a new segment of consumers: New research from Morning Consult shows price, rather than a perceived lack of content selections, was by far cited most often as a major reason for not paying for any video streaming subscriptions. Therefore, it stands to reason that there are currently consumers who don’t pay for any subscriptions such as Netflix — the lowest tier of which currently costs $9.99/month in the United States — but would be open to doing so for a lower fee.
In addition to helping Netflix reach new consumers, the ad-supported tier will also help the streaming giant retain customers who might have otherwise canceled. Those impacted by Netflix’s imminent crackdown on password sharing will soon have a relatively inexpensive way to retain access with the company’s upcoming ad tier.
Interest in ad-supported streaming will help services retain younger subscribers
This retention should be particularly effective among younger demos. Morning Consult data shows that younger cohorts are more likely than their older counterparts to say they have already switched over to a service’s lower-cost ad-supported plan in the last 12 months, which makes sense given their higher price sensitivities.
For example, younger cohorts are more likely than older groups to be concerned about inflation’s impact on entertainment subscriptions and to say that they’ve made a recent effort to save on these subscriptions due to inflation, per September data.
Improving retention, or lowering churn rate, remains key for Netflix, which still stands at a loss in terms of net subscriber additions for the first nine months of 2022 in all of the areas in which it operates for, except for the Asia-Pacific region.
So it’s imperative for Netflix to have a lower-priced, ad-supported tier in order to capture consumers who might otherwise cancel the service amid future price increases for its ad-free tier. After all, Morning Consult previously pointed out in March research that majorities across every major demo prefer low-costing or free ad-supported services over higher-priced, ad-free services.
When taking into account the ad tier, the password-sharing initiative and new installments of big-budget, globally viewed titles such as “The Witcher” and “Extraction” coming in 2023, Netflix appears well-positioned to continue last quarter’s upward trajectory into next year.
As for streaming’s true ceiling, Netflix is still probably nowhere near the end of its growth journey, considering the streamer’s 220 million-plus global subscriptions and using the world’s 1 billion-plus broadband households as a rough limit. And Netflix’s growth ceiling signals how much opportunity remains for less mature streamers such as Disney+.
But the novelty of Netflix’s ad tier will eventually wear off: Once bundling (Peacock has shown interest in bundling with streamers such as HBO Max) and outright merging of services (HBO Max and Discovery+ are combining into one service next year, and the same could eventually happen for Disney+ and Hulu) become more common, Netflix’s $6.99 price tag will no longer feel like a steal.
Moreover, there will likely always be some consumers who are content to mooch off others for access to paid video streaming services and forgo paying for streaming altogether. For example, 32% of U.S. adults with zero video streaming subscriptions said in August that they “definitely” wouldn’t sit through more ads on video streaming services if it meant paying less for the subscription. This is why streaming growth in the United States will get more difficult to sustain in the years ahead, even as linear TV continues to decline.
But fixating on the progressive difficulty of maintaining or accelerating subscriber growth misses the point. As video streaming operations mature, investors will increasingly demand profitability, for which subscriber growth is an imperfect proxy: For example, average revenue per user was $1.20 for nearly 38% of the 152 million global subscribers that Disney+ reported as of July, much lower than the $6+ in ARPU that the remainder of Disney+ subs generate. It’s the reason why Netflix said in its latest earnings call that it will stop providing internal subscriber forecasts next year in favor of placing an increased emphasis on its revenue growth.
The growing focus on revenue may eventually incentivize Netflix to more seriously consider reversals on other long-held stances, such as its refusal to license out original content to other platforms in a significant way and its reluctance to consider wide theatrical releases.
The potential to unlock meaningful revenue through decisions like these underscores why Netflix will be okay even if its ad tier isn’t a cure-all. Netflix’s competitors, who don’t necessarily have these specific growth levers to pull, need to start zooming out to consider the various ways they can monetize beyond subscriptions and ads once their lower-priced ad tiers are viewed more as table stakes.