Customer Service

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2024 Finance Look Ahead

Buy Now Pay Later

2024 Financial Services Trends: BNPL regulation, AI and ‘Finfluencers’

December 19, 2023

Graphic conveying AI in financial services

Artificial Intelligence

How Financial Services Providers Can Win Over AI-Wary Consumers

November 21, 2023

Download the Report: What Consumers Think of Generative AI in E-Commerce

Artificial Intelligence

Report: What Consumers Think of Generative AI in E-Commerce

November 15, 2023

Graphic conveying trends on what consumers want from luxury travel.

Forget First-Class Seats and Penthouse Suites — Luxury Travel Is About Customer Service

September 28, 2023

What Drives Brand Loyalty in Retail, According to Shoppers

June 29, 2023

What Consumers Want From Their Cellphones: Spam Prevention and Even Faster Service

June 1, 2023

The Subscription Divide: Millennials Love Them. Baby Boomers Are Dubious

March 30, 2023

Consumer Protections

Biden’s Plan to Limit ‘Junk Fees’ Has Overwhelming, Bipartisan Support

February 15, 2023

Retail Technology

CES 2023: Consumers Have Been Slow to Adopt Retail Tech, but Rural Audiences Show Promise

January 5, 2023

Most Trusted Brands Report 2022: Global

June 15, 2022

Customer Service

Automotive Service and Repair Retailers Face an Uphill Battle to Win Back Customers

February 16, 2022

Even Amid Diversity Push, Brands Are Still Failing to Make Consumers Feel Represented in Ads

December 15, 2020